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Services Provided
Administrative Services 1. Maintain and support Board,
Management, and Applications Committees and Task Force Structure.
2. Plan and implement Growth and Development. 2.1. Encourage and support new members. 2.2. Proactively market membership. 2.3. Develop, plan, propose, implement, monitor, and evaluate pilot projects beyond the ILS. 2.4. Maximize use of available services with existing
members.
3. Provide LION Personnel Recruitment, Management, and Support.
4. Negotiate, manage and enforce Contracts.
5. Develop, manage, and monitor Budget and Financial Transactions. 5.1. Bill for services and products: 5.1.2. Customize billing to reflect local purchasing
requirements. 5.2. Develop assessment models for Board approval in collaboration with users. 5.3. Bill for Pass-Thru services, e.g., online databases.
6. Create and manage Group Purchases. 6.1. Act as purchasing agent for member libraries for ILS or non-ILS peripheral equipment. 6.2. Act as purchasing agent for other materials, and
services (e.g., Barcode labels, Overdue forms, computer supplies, cabling
components, etc.).
7. Provide Non-ILS Services. 7.1. Member LAN support: 7.1.2. Troubleshoot and maintain desktop equipment. 7.1.3. Provide single point of contact including mechanism for communication. 7.1.4. Develop and maintain LAN documentation. 7.2. Install and support non-ILS hardware and software. 7.3. Provide and manage telecommunications/WAN/Internet services.
8. Manage Multiple User Software Licenses.
9. Administer Universal Service Applications for Telecommunications/WAN/Internet Services provided to Members.
10. Communications and Evaluation of Services. 10.1. Regular updates—newsletters, reports, etc. 10.2. Maintain LION web page. 10.3. LION mail service: 10.3.2. Internet mail. 10.3.3. LION listserve/s. 10.4. Process evaluation of services and changes to services through: Responsive users’ groups meetings—general
and special
11. Provide Support to Commercial Databases. 11.1. Provide Access (e.g., via ILS or other avenues such as CLN). 11.2. Survey users, arrange trials, and negotiate conditions. 11.3. Set up user validation. 11.4. Provide help desk. 11.5. Provide billing options depending on vendor. 11.6. Provide statistics on database use. 11.7. Troubleshoot.
Network Services 1.1.1.2. Coordinate installation of equipment with circuits. 1.1.2. Collaborate with other providers to link to systems outside of LION. 1.2. Circuits and PVCs: 1.2.1. Order. 1.2.2. Confirm installation. 1.2.3. Test. 1.2.4. Cancel. 1.2.5. Confirm cancellation. 1.3. Link LAN and ILS services: 1.3.1. Test linkages and circuits. 1.4. Troubleshoot access problems: 1.4.1. Provide single point of contact including mechanism
for communication. 1.4.1.2. Equipment vendors. 1.4.2. Manage vendors in problem resolution with other providers. 1.4.2.1. Communicate with providers and member libraries. 1.4.2.2. Track problems and solutions. 1.4.2.3. Report as needed. 1.5. Wide Area Network. 1.5.1. Design most cost effective system architecture.
1.5.1.2. Monitor network performance. 1.5.2. Develop and maintain documentation. 1.5.3. Develop and maintain diagrams. 1.5.4. Maintain equipment inventory. 1.5.5. Maintain IP address list. 1.5.6. Maintain and update router tables. 1.6. Bill accurately [based on actual circuits and use]. 1.7. Provide management information (use statistics, use trends, projections). 1.7.1. For USF application process. 1.7.2. For CT state statistical requirements and studies.
2. Consulting and Planning. 2.1. Provide consultation regarding planning and telecom network implications of other services offered to LION. 2.2. Provide consultation to member libraries: 2.2.2. On integration with another party such as system interaction with member LAN, impact of proxy servers, firewalls, etc. on delivery of telecom network services. 2.2.3. On service improvements. 2.2.4. On network interactions to institutions linked
to member libraries (schools, towns, WAN providers, academic data centers).
3. Security. 3.1. Advise member libraries on network security issues. 3.2. Provide network security (e.g., Firewall). 3.3. Perform network security audits. 3.4. Work with other organizations to resolve security breaches.
Internet Services 1.1.2. Provide reliable access Design IP subnetting schemes as appropriate to the individual installation. 1.1.3. Add IP addresses to existing LANs and revise subnetting as required. 1.1.4. Provide email and homepage services. 2. Consulting. 2.1. Provide one point of contact to libraries for Internet Access. 2.2. Provide assistance on the design of the LAN—as it impacts on Internet Access. 2.3. Work with outside consultants and vendors. 2.4. Make documentation available 2.5. Conduct interest group meetings as needed. 2.6. Content management consultation, e.g., installation of filtering software. NOTE - UNCENSORED INTERNET ACCESS: CUSTOMER UNDERSTANDS
THAT LION PROVIDES FULL, UNCENSORED ACCESS TO MATERIAL ON THE INTERNET
CREATED AND MAINTAINED BY UNAFFILIATED THIRD PARTIES. LION EXERTS NO EDITORIAL
CONTROL OVER SUCH MATERIALS, PORTIONS OF, WHICH MAY BE CONSIDERED SEXUALLY
EXPLICIT, OBSCENE OR OTHERWISE OFFENSIVE. IN NO EVENT SHALL LION BE LIABLE
TO ANY PERSON OR ENTITY, EITHER DIRECTLY OR INDIRECTLY, WITH RESPECT TO
ANY MATERIALS FROM THIRD PARTIES ACCESSED THROUGH LION INTERNET. CUSTOMER
ASSUMES TOTAL RESPONSIBILITY AND RISK FOR CUSTOMER’S USE OF THE SERVICE
AND THE INTERNET GENERALLY.
3. Provide Support and Troubleshooting. 3.1. Assign IP addresses. 3.2. Monitor traffic to determine bandwidth needs. 3.3. Identify problems and make appropriate referrals. 3.4. Provide reporting mechanism, forms, logging, etc. for direct user feedback on Internet/E-Mail/Web services. 3.5. Provide and maintain PC Anywhere on any/all PCs with access to LION Internet/Web/E-Mail services.
4. Provide Training. 4.1. Insure that training on a variety of topics is available to member staff. 4.2. Develop workshops for members on LAN and WAN management,
etc.
5. Provide and Support Homepages. 5.1. Provide updating and/or access for in-house updating. 5.2. Provide training on updating procedures. 5.3. Provide FTP access and technical support to WEB pages (e.g., user interfaces to WebPAC, value-added databases, links to the ILS). 5.4. Offer homepage creation and maintenance.
6. Provide and Support E-mail Accounts for Members. 6.1. Provide one E-mail account for each staff person – using Eudora Pro. 6.2. Provide additional accounts for shared users (e.g., Circ staff), or specific functions (e.g., Reference service). 6.3. Provide a minimum of 10MB storage per account. 6.4. Require transfer of E-Mail to user machine. 6.5. Provide training for E-Mail users. 6.5. Provide access to E-Mail from home for library staff.
7. Provide and Support Listserves. 7.1. Provide LION committee/task force Listserves. 7.2. Provide LION-wide Listserve. 7.3. Provide generic listserves for member libraries (e.g., for staff).
8. Provide Seamless Integration of Internet to Public Access Catalog.
9. Provide Appropriate Security.
10. Establish Standards when necessary to facilitate Internet Access.
11. Provide Leadership and Vision.
Integrated Library System Services 1. Operate ILS. 1.2. Work with vendors. 1.3. Provide applications software/hardware/telecommunications
help desk.
2. Manage with Member Approval Parameters for all Modules and all Sites. 2.1. Create. 2.2. Maintain. 2.3. Document.
3. Provide and Support all Modules. 3.1. Provide help desk: 3.1.2. Report to vendor. 3.2. Provide consultation on individualized use of the ILS. 3.3. Assure maintenance of LION custom software. NOTE: ALS Contract Issue 3.4. Troubleshoot software problems. 3.5. Install new releases of ILS. NOTE: Sunrise Issue? 3.6. Test and document new features of new releases. NOTE: Sunrise Issue? 3.7. Maintain documentation: 3.7.1. Customize if necessary. 3.7.2. Distribute online, on paper, etc. 3.8. Provide training. NOTE: ALS Contract Issue 3.9. Provide consultations to new members on database, training, setup, etc. 3.10. Support module user committees.
4. Support Circulation Module and Submodules. 4.1. Support Auxiliary Circulation module (e.g., PC Reliance). 4.2. Support 3-M Self-Check system. 4.3. Support Inventory Control. 4.4. Provide patron notification service. 4.4.2. Email. 4.4.3. Telephone (e.g., printed slip, TeleCirc). 4.4.4. Produce mailing lists. 4.5. Support Reserve Circulation module. 4.6. Support Homebound module. 4.7. Support Intralibrary Loan among member libraries. 4.7.1. Support unmediated loans. 4.7.2. Provide statistical reports on Intralibrary activity. 4.8. Interlibrary Loan with non-member libraries (e.g., RSS). 4.8.1. Provide statistical reports on Interlibrary activity. 4.8.2. Provide documentation on ILL. 4.8.3. Provide training on ILL.
5. Provide Quality Bibliographic Database. 5.1. Provide quality assurance of database. 5.2. Provide cataloging. 5.2.1. Review incoming record hits for upgrade of existing records. 5.2.2. Search non-hits, obtain full MARC records, overlay short bib records. 5.2.3. Provide MARC training. 5.3. Support Bibliographic/Database committee. 5.4. Provide sources of bibliographic records. 5.4.1. LC Books English. NOTE: Sunrise Issue 5.4.2. OCLC: 5.4.2.2. Provide non-OCLC records to OCLC. 5.4.2.3. Coordinate OCLC memberships. 5.4.2.4. Arrange for training. 5.4.3. Provide access to cataloging resources online. 5.4.4. Provide copy-cataloging service by adding bibliographic records of new items prepublication. 5.5. Identify and resolve duplicate records. 5.6. Make global corrections to bibliographic and authority records. 5.7. Provide online LC authority list/s. NOTE: Sunrise Issue 5.8. Provide original cataloging service in all European languages, media, e.g.: 5.8.1. LION Cataloger. 5.8.2. Contract Cataloging services. 5.8.3. Approved Member catalogers. 5.9. Provide consulting on cataloguing issues. 5.10. Provide local, OCLC, LC, AACR II, and other cataloging documentation. 5.11. Support cataloging of Internet sites in MARC format. 5.11.1. Verify hotlinks regularly, (e.g., using Dynix
URL Verify). 5.12. ReQuest: Provide additions and deletions. NOTE: ALS Contract Issue. 5.13. Provide conversion service for new members and special projects. 5.14. Provide assistance in printing spine labels
6. Public Access Catalog Module. 6.1. PAC. 6.1.2. Windows-based (e.g., PAC for Windows, Kids’ Cat, Zoom-Text). 6.1.3. WEB-based (java web and/or html web PAC). NOTE: Sunrise Issue 6.1.4. Dial PAC. 6.1.5. Access to remote library systems (e.g., Gateways). NOTE: Sunrise Issue 6.1.6. ADA access. 6.2. Community Resource Module and Local Clubs and Organizations database (e.g., organizations, newspapers, fugitive facts, q & a.) 6.3. Access to remote library systems. 6.3.1. Z39.50. 6.3.2. ISO. 6.3.3. Gateways.
7. Serials Module. 7.1. Maintain serials bibliographic and holdings data. 7.2. Support linkages to vendor systems
8. Acquisition Module. 8.1. Interface with jobbers. 8.3. Support linkages to vendor systems.
9. Provide Barcode Services. 9.1. Establish and maintain barcode prefixes, imprints, number ranges 9.2. Assign ranges as needed for ordering preprinted cards, etc. 9.3. Coordinate codes for statewide access. NOTE: Sunrise Issue? 9.4. Make labels available to members: 9.4.2. Check for quality and accuracy. 9.4.3. Distribute to members.
10. Reports. 10.1. Produce and provide reports to members as needed and scheduled. 10.2. Support member production of reports locally.
10.2.2. Provide documentation.
11. Run Utilities to manage the Database, e.g.: 11.1. Purge records. 11.2. Verify integrity of records. 11.3. Fix corrupted data. 11.4. Determine efficiency of system. 11.5. Provide growth requirement projection. 11.6. Batch updates to indexes, records, codes, and
tables. |
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